FAQ

Ordering and delivery

How long does fulfillment take?

Payment-authorized orders are usually processed in 1–2 business days. Carrier transit is then estimated at 4–6 business days.

Where can I see shipping cost?

The checkout shows the available Canadian service and charge for the entered destination in CAD.

Returns, exchanges, and refunds

Can I return an item that is not defective?

Yes. An eligible new, unused non-defective item may be returned for reasons such as preference or an incorrect selection. Defective, damaged, incorrect, incomplete, or materially misdescribed products can also be reported.

What is the request deadline?

Ask for approval within 30 days after delivery. Eligible returns are mailed back after approval. A free prepaid label is included in the package, and there is no restocking fee.

Are exchanges available?

Yes, subject to review and inventory. See the Refund Policy for the full process.

When is a refund initiated?

Following approval, the original payment method is credited or the refund is initiated within 10 days; posting by the financial institution may take longer.